Welcome to DoTel

Western Canada’s Business Phone System Experts.

Business Phone Systems, VoIP and unified communications – installed, supported, and backed by real people right here in Canada since 1997.

Canadian-Owned & Operated

ISO 27001 Certified & Secure

Fully Certified Technicians

Zero Downtime Migrations

Your Phone System Should Work as Hard as You Do

Aging phone systems and patched-together tools cost businesses more than they realize – in missed calls, lost deals, and IT headaches. DoTel designs, installs, and supports complete business communication systems powered by Wildix, giving your team one unified platform that just works. No workarounds. No downtime. No compromises.

We’re not an international call centre. We’re a Canadian specialist – and that difference shows in every installation and every support call.

Our Core Offerings | Everything You Need to Keep Your Business Connected.

At Dotel, we provide integrated, business-grade communication services tailored to the way you work. Whether you’re managing a team in the office, working remotely, or scaling across locations—we make it simple to stay connected, secure, and supported. 

Business Phone Systems

Cloud-based systems with mobile, desktop, and Teams integration.

Business Mobility

Flexible mobile plans and eSIM options for teams that travel, roam, or work remotely.

Business Internet

Reliable, high-speed connectivity – customized to your business needs.

Integrations | Seemless Connectivity.

At DoTel, we understand the importance of syste,s that integrates seamlessly with your existing tools and platforms. Our DoTel Business Phone solutions offer seamless integration with top business applications, ensuring that your team stays connected and productive. 

About Dotel | Our Mission, Vision, and Commitment to Customers.

Dotel is a Canadian-owned telecom provider built to serve businesses with modern, reliable communication tools—from phones and internet to mobility and integrations.
Our mission is to empower organizations through simple, scalable solutions backed by real support. Our vision is to redefine business connectivity in Canada—through technology, trust, and community. We’re committed to clear communication, responsive service, and long-term partnerships that help our customers grow with confidence.

Our Services | Full-Cycle Telecom Services. Built for Business.

From planning to support, Dotel offers complete telecom service coverage. Whether you’re building a new system, upgrading your network, or maintaining legacy infrastructure, our team ensures every step is handled with precision and care.

System Installs

Professional setup for phones, internet, and mobility—designed for fast deployment and reliable performance.

SIP Trunking

Scalable voice routing that reduces costs and supports multi-location or high-volume calling needs.

Direct Inward Dialing (DIDs)

Custom phone numbers for departments, remote teams, or location-specific routing across Canada and beyond.

Support Plans

Ongoing technical support with flexible plans to fit your operational needs and response time expectations.

System Decommissioning

Safe, clean removal of outdated telecom infrastructure, with minimal disruption to your business.

Legacy System Support

We support and extend the life of older phone systems while helping you plan for future upgrades.

Protocols and technologies

  • Support of VoIP and PSTN operators
  • Support  ISDN and analog lines (FXO, BRI, PRI)
  • SIP protocol management
  • Support of analog devices (FXS)
  • Support of SIP devices
  • IP DECT System W-AIR
  • GSM media gateway (1-sim)
  • Audio codecs: G.711a, G.711u, G.729A/B, G.722; HD codecs (opus)
  • WebRTC support
  • Fax T.38 support

More Offerings | Amplify your Communications with Add-ons & Integrations

From planning to support, Dotel offers complete telecom service coverage. Whether you’re building a new system, upgrading your network, or maintaining legacy infrastructure, our team ensures every step is handled with precision and care.

Payment Gateways

Professional setup for phones, internet, and mobility—designed for fast deployment and reliable performance.

Microsoft Teams

Scalable voice routing that reduces costs and supports multi-location or high-volume calling needs.

Conferencing Units

Custom phone numbers for departments, remote teams, or location-specific routing across Canada and beyond.

Voice to Web

Ongoing technical support with flexible plans to fit your operational needs and response time expectations.

Retail Solutions

Safe, clean removal of outdated telecom infrastructure, with minimal disruption to your business.

Security Systems

We support and extend the life of older phone systems while helping you plan for future upgrades.

About Dotel | Our Mission, Vision, and Commitment to Customers.

Dotel is a Canadian-owned telecom provider built to serve businesses with modern, reliable communication tools—from phones and internet to mobility and integrations.
Our mission is to empower organizations through simple, scalable solutions backed by real support. Our vision is to redefine business connectivity in Canada—through technology, trust, and community. We’re committed to clear communication, responsive service, and long-term partnerships that help our customers grow with confidence.

Partners | Systems & Carriers We Support

At DoTel, we understand the importance of syste,s that integrates seamlessly with your existing tools and platforms. Our DoTel Business Phone solutions offer seamless integration with top business applications, ensuring that your team stays connected and productive. 

Education

Public Service

Hospitality

Automotive

Mechanical

Construction

Electrical

Plumbing

Forestry

Professional Service

Retail Business

Contact Us Today

250.962.8484

Prince George, BC

778.648.2058

Smithers, BC

778.505.2245

Terrace, BC

778.844.0567

Fort St John, BC

236.409.2075

Vanderhoof, BC

236.408.2005

Valemount, BC