5 WAYS UNIFIED COMMUNICATIONS SUPPORTS REMOTE WORKERS
As companies seek alternatives to business travel, one thing stands true – the business environment waits for no-one. If anything, it’s accelerating. But business leaders don’t have to choose between operating a distributed organization and compromising success. The workplace has evolved significantly in the last decade and employees no longer have to be tethered to their office desks in order to be productive.
The workplace ecosystem now includes millions of remote
workers as well as employees that are always on the go. This
change means that employee tools must support the new
workforce – tools like Unified Communications as a Service
(UCaaS). UCaaS can improve productivity in the workplace,
empowering employees to communicate on their terms, and
get more done.
UCaaS DRIVES PRODUCTIVITY
One huge benefit of UCaaS is that it provides a single platform
for communication. Your team may currently be managing
multiple apps, which certainly doesn’t contribute to productiv-
ity. With one central hub, communication can be streamlined
and simplified. UCaaS lives in the cloud, so as long as you have
an internet connection, then you have the same call quality and
features as you would if you were sitting in the office.
UCaaS allows for chat, video conferencing, screen sharing, and
file sharing. With a fully integrated suite of communication
solutions, higher productivity is easily within reach.
A MORE PRODUCTIVE WORKFORCE
Nurturing a more productive workplace requires a company
culture that supports it along with the right tools. Here are five
ways UCaaS improves productivity in the workplace:
1
Greater Mobility Equals Greater Productivity
UCaaS facilitates access even away from the office. In a world
that’s shifting towards telecommuting – which by the way, can
equate to more productive workers as well – to remain compet-
itive in your industry, and to attract and retain talent, you must
offer mobility. Workers can communicate and collaborate with
others with ease with UCaaS. They can also respond to and
connect with customers quickly and without limitations from
their home office.
2
Real-Time Responses
Legacy phone systems have multiple features that were
designed to help users save time and effort, like call
forwarding. However, those aren’t portable. UCaaS takes those
features and improves them – by supporting automation
of voicemails to email, for example. Should you miss an
important call, you don’t have to bother with the voicemail as
the message is already in your inbox and can be forwarded to
another party if needed. Responding immediately to urgent
matters helps you better support customers and resolve issues
in real-time
3
Enhanced Collaboration
Your company thrives when employees collaborate to solve
challenges and develop new ideas. However, collaboration
doesn’t mean all parties have to be in the same room. Your
team may be spread all over the world, and that’s okay because
UCaaS allows you to collaborate without restraints. Your
team is connected on one network and can work together
in a number of ways through virtual meetings and instant
messaging. Beyond just being able to communicate easily,
which enhances collaboration, you can also expand on features
that enable better teamwork, such as the ability to share and
work on documents simultaneously
4
Easy Integrations
Technology powers your workforce. Across your organization,
you may employ many different technology platforms that
your team needs to do their job every day. With UCaaS, you
can integrate many of those. It works seamlessly with other
cloud-based applications, allowing you to manage multiple
functions via one system. For example, you can integrate with
your customer relationship management (CRM) software to
better track customer behaviors and interactions. Plus, your
customer-facing employees will have information about that
5
Consistent Reliability
If your organization is using analog phones, what will you do
should service go down? What’s your backup? What’s your
business continuity plan? It’s hard to answer these questions
when you must depend on antiquated systems. UCaaS has
greater reliability than legacy phone systems. You can’t be
productive when your system is down, and that’s why so many
businesses depend on UCaaS for communications.
DOES YOUR COMMUNICATION PLATFORM HINDER OR HELP YOUR ORGANIZATION?
Upgrading to a UCaaS solution will clearly be an aid to produc-
tivity and efficiency. Using dated communication platforms,
on the other hand, is a massive hindrance, impacting not
only productivity but also the customer perception of your
business
UCaaS is the foundational technology for a modern commu-
nications approach – the direction that leading businesses are
taking now. Improve productivity today by checking out our
UCaaS solution, UNIVERGE BLUE™ CONNECT.