All your contact and call center analytics tools, all in one place. Get the data you need to convert more leads with X-Caracal
Key Benefits of Dotel's Contact Center: X-Caracal
X-Caracal is a lightweight, agile, and integrated contact center analytics solution. Fully cloud-based and browser-accessible, it provides an instant overview of your contact center analytics whenever you need them. With real-time insights, you can monitor and respond to every part of your call flow as data comes in. Plus, its seamless integration ensures full visibility across all agents’ devices, including mobile, giving you complete control over your communications.
Care for and control the performance of your sales team
Plug & Play
x-caracal is fully cloud-based, so deployment is instant and requires no physical hardware. Once it’s synced up with your Wildix tools, it’s ready to gather all the data you need to improve your customer journey and increase customer satisfaction.
Communicate as normal
As you work, x-caracal monitors your calls, chats and webinars with customers. No need to alter your call flows or procedures — the tool automatically analyzes your communications as they’re currently set up.
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View or export data
See your call data in real time or save it off for later as a spreadsheet, image or PDF. No matter what, x-caracal provides a smooth, simple interface to examine your data, all directly in the browser.
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Take your reports to learn from top performers, improve lagging performances, and shape up your greater communications processes with more data on agent productivity
A Quick Overview of X-Caracal
X-Caracal is a powerful browser-based and cloud-hosted ACD (Automatic Call Distribution) statistics solution that provides businesses with in-depth, real-time insights into their contact center operations. Fully integrated into the Wildix communication system, X-Caracal enables comprehensive monitoring across all agents' devices, including mobile phones, ensuring a complete view of customer interactions.
