Lead Management & Customer Service, Powered By X-Bees

Empower your retail operations with our all-in-one retail communications system, designed to seamlessly connect store associates and boost customer conversions with intelligent support.

Key Benefits of Dotel Customer Service & X-Bees:

x‑bees is the only digital customer communication tool built 100% around improving your sales pipeline. Unlike other sales enablement solutions that just improve internal collaboration, x‑bees solves real problems that impact effective customer journeys.

Close Deals Faster

Shortens your sales cycle by empowering your sales teams, BDRs, BDMs and Hunters to:

  • Engage prospects through a persistent channel where every message is received
  • Keep track of your deals through our Salesforce opportunities integration
  • Fill calendars with prospect meetings thanks to our self-service scheduling tool

Build Client Relationships

Creates more opportunities for your account managers, executives, farmers and Customer Success Specialists teams to cross-sell & upsell:

  • Keeping the same communication channel open after a lead becomes a customer
  • Empowering them to stay in touch with customers through chat, meetings and webinars
  • Constantly analyzing customer communications and offering next best steps

Keep Your Customers Happy

Encourages your support, customer care and customer service teams to increase customer satisfaction and retention because:

  • Customers can easily get in touch via call, chat, SMS and WhatsApp
  • Teams can track customer satisfaction and sentiment analysis in real-time
  • Agents have access to quality managerial and instant AI coaching support any time they need it

Convert more leads into sales with x‑bees — your sticky sales communications channel

A Quick Overview of X-Bees

Stop spending hours sifting through endless email chains, texts, chats and video conference platforms. With x‑bees, you can bring all the stakeholders together into one dedicated chat that transforms into a virtual meeting, video conference or audio call in an instant, making it easy to track your conversations and schedule meetings. And with our state-of-the-art Salesforce integrations, all your interactions, recordings and summaries are automatically entered, saving you time and speeding up your sales cycle.

Improve your customer interactions with real-time AI assists

Get instant AI-powered transcriptions, summaries, sentiment analysis as well as instant suggestions based on the content of the call, giving you a leg up in your sales calls.

Capture all customer interactions with Sales Intelligence

Get valuable insights from your customer interactions, including topics discussed, competitors mentioned, questions asked, next actions, and much more.

Turn your team into sales superstars

Get valuable insights into your team’s behaviors and performance with Sales Intelligence, identify training needs and provide coaching and recommendations to your team.

Learn More About X Bees - Your AI Driven Sales Assistant!

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Contact Us Today

250.962.8484

Prince George, BC

778.648.2058

Smithers, BC

778.505.2245

Terrace, BC

778.844.0567

Fort St John, BC

236.409.2075

Vanderhoof, BC

236.408.2005

Valemount, BC