Protect customer data, reduce your PCI DSS scope, and simplify compliance
Organizations that process payments over the phone are at high risk of non-compliance with PCI DSS (Payment Card Industry Data Security Standard). Storing credit card data in call recordings or exposing it to live agents puts you at risk of regulatory fines, data breaches, and customer loss.
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Data-Backed Risks:
Many organizations believe that simply pausing call recordings during payment collection meaningfully reduces their PCI scope—but in reality, this only addresses a small piece of the compliance burden. The moment cardholder data passes through your phone lines, call platforms, or is heard by a staff member, your systems are in-scope for PCI DSS.
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PayGuard solves this by securely collecting payment information directly from the customer—without agents needing to hear or handle card details. As a result, you significantly reduce your compliance exposure, lower audit complexity, and minimize the risk of data breaches or fines. It’s a more complete, future-proof approach to PCI compliance for phone payments.
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Technical Highlights:
While agents process payments securely with minimal friction, administrators benefit from full audit visibility, real-time dashboards, and reporting features.
PayGuard is trusted by institutions across Canada that need secure, scalable payment capture via voice channels.
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Ideal for:
Post-secondary institutions
Municipal governments
Healthcare clinics
First Nations governments
Utilities and member organizations
