Welcome to the Frontlines of the Dotel Support Team.
The Dotel Help Desk is your starting point for resolving issues, requesting assistance, and accessing key resources. Whether you’re troubleshooting, need to submit a request, or want to connect with a technician—we’re here to help.
The Help Desk is here to assist with licensing or billing questions, account information, sales or service inquiries and any escalations to our tech team. Please call (250) 962 8484 for urgent issues. Visit the “Submit a Support Request” page to expedite detailed service issues or the “Remote Support” page to download anydesk and work with a technician remotely.
Monday to Friday
8:00 AM – 5:00 PM PT
Emergency Support
Available 24/7 for critical outages and service-impacting issues.
Contact Information
Tel: (250) 962-8484
Email: Dispatch@dotel.ca
Submit a Support Request
Log a new issue or request service changes.
Remote Support
Connect with a technician via secure remote access.
User Guides
Step-by-step instructions for phones, mobility, and integrations.
Service Reports
View carrier reports and live service outages.
We understand that transitioning to a new phone system can be a daunting task, which is why we offer comprehensive training and support services to ensure that you and your staff are comfortable with the new technology.
