Enhance Guest Experience with Smart Communication
Keep your front desk, concierge, housekeeping, and management seamlessly connected — all while reducing costs and improving guest satisfaction. Dotel + Wildix enables smart call routing, mobile handsets, push-to-talk communication, and Payment Management Solution integration. Automate routine tasks like wake-up calls and ensure staff can respond in real-time, whether at the desk or on the go. Reliable, efficient, and fully supported by our Canadian-based team.
Guests expect fast, professional service at all hours. But legacy phone systems make it difficult to stay responsive, integrate with booking platforms, or manage costs.
Common Challenges:
DoTel brings modern telecom to the hospitality industry with Wildix — a secure, cloud-based system built for hotels and resorts.
Enable seamless communication and call transfers between hotel departments, restaurants, casinos, and other on-premises businesses for an enhanced guest experience.
Staff can answer calls on mobile, desk phone, or browser.
Connect effortlessly with a wide range of industry-leading Property Management Systems (PMS), ensuring smooth synchronisation of guest data, billing, and check-in/check-out workflows.
Empower housekeeping with feature codes that allow staff to mark rooms as cleaned or ready directly from in-room phones, instantly notifying the front desk and updating room status.
Configure flexible call routing for round-the-clock reception coverage, including automatic handling of elevator/emergency alerts and after-hours operations.
Extend your Phone System to Casinos, Restaurants, Bars and other businesses. Transferring, voicemail access, and room calling becomes seamless from all areas.
Reduce your monthly bill, keep the same phone number, and eliminate maintenance.
Accept secure payments directly by phone with PCI-compliant processing.
Customise call permissions and billing to offer complimentary local calls or charge for long-distance and international calls, with full control over call accounting.
Optimized for Seamless Communication and Customer Connectivity
Wildix PBX: Cloud-based phone system with mobile access, browser calling, and CRM integrations for seamless communication across all devices.
Collaboration (UCaaS): (Unified Communications as a Service) Unified communications across voice, video, and chat — ideal for SMBs managing dynamic workflows.
Teams Integration (AudioCodes): Sync your Wildix phone system with Microsoft Teams to unify communication between front desk and back-office staff.
Get started with a system demo today:
