System-Level Support for Phones, Internet, and Mobility
This page is for technical service requests related to your Dotel systems. Whether you’re experiencing an issue, need a configuration change, or require hands-on support for your phone systems, our technicians are here to help. This team primarily helps with:
Please call (250) 962 8484 for urgent issues. Visit the “Help Desk” for Billing, Account, or Administrative Requests or the “Remote Support” page to learn how to work with a technician remotely.
Submit Your Request
Use the form to describe the issue or change you need. Be as detailed as possible.
We’ll Review & Respond
Our technical team will triage your request and assign the appropriate technician.
Resolution or Coordination
We’ll either resolve remotely or schedule a technician if on-site service is required.Â
(Approval required if billable)
Monday to Friday
8:00 AM – 5:00 PM PT
Emergency Support
Available 24/7 for critical outages and service-impacting issues.
Contact Information
Tel: (250) 962-8484
Email: Dispatch@dotel.ca
HelpDesk
Account, Billing or Administrative requests.
Remote Support
Connect with a technician via secure remote access.
Service Reports
View carrier reports and live service outages.
We understand that transitioning to a new phone system can be a daunting task, which is why we offer comprehensive training and support services to ensure that you and your staff are comfortable with the new technology.
