Fast and Reliable Service for your Business Phones

At Dotel, we specialize in providing advanced services that streamline your Business communication and enhance productivity.

On Site Assessments, Installs, Configuration and More

Reliable Business Communications & Services

Welcome to Dotel’s realm of advanced phone solutions and service, where communication is seamlessly tailored to your business’s unique demands. In this age of swift connectivity, the right phone system isn’t just a choice—it’s a strategic move. Let’s help you understand our offerings, be it the boundless freedom of Cloud, or the robust consistency of On-site and Hybrid systems:

On-Site Assessment & Consultations

An important aspect of telephony that is often overlooked is the assessments and consultation phase. It involves us visiting your site or having a virtual meeting to gain an understanding of your current communications setup, where any pitfalls are, and how much your setup currently costs. We analyse your internal network setup with our VoIP scout testing tools to see how much delay you have when communicating via the public internet and we will provide this information to you in a report that you can share with your IT department or company.

New System Install & Configuration

If you had a pre-existing phone system or require a new telecom solution installed, our team will install and activate your phone lines using the latest in phone technology.

We’ll assess your needs and goals to recommend the best phone system for you. We’ll also evaluate your current infrastructure to ensure that the installation process goes as smoothly as possible.

We use the latest phone technology to set up your phone system, including the installation of new phone lines and any necessary equipment.

We’ll activate your new phone system and ensure that it’s fully integrated with your business operations. Our team will provide training to ensure that you and your staff are comfortable using the new system.

We’ll be available to provide ongoing technical support and maintenance to ensure that your phone system continues to operate at peak performance.

Technical Support

Our commitment to providing the best possible phone system services for your business doesn’t stop after installation. We offer a range of technical support services to ensure your system continues to run smoothly.

Our team of experienced technicians are available around the clock to address any issues you may have with your phone system. We prioritize our customers’ needs and will work tirelessly to resolve any problems as quickly as possible.

 Regular maintenance is key to keeping your phone system operating at peak performance. We offer customized maintenance plans to suit your business needs, including regular system checks, updates, and repairs as necessary.

As technology continues to evolve, it’s important to stay up-to-date with the latest advancements. We offer system upgrades to keep your phone system running at its best, with new features and capabilities that can improve your business communications.

We understand that issues with your phone system can be frustrating and disruptive to your business operations. That’s why we offer remote technical support services to diagnose and troubleshoot any issues you may be experiencing.

Training & Documentation

We understand that transitioning to a new phone system can be a daunting task, which is why we offer comprehensive training and support services to ensure that you and your staff are comfortable with the new technology.

Our team of experts will provide you and your staff with hands-on training to ensure that you’re comfortable using the new phone system. We’ll walk you through the system’s features and capabilities, and answer any questions you may have.

We’ll provide you with user manuals for your hardware and software, so you can refer to them as needed. Our manuals are user-friendly and easy to understand, and they cover everything from basic functions to advanced features.

We have a large knowledgebase of information that’s available to our customers. Our knowledgebase contains a wealth of information on troubleshooting common issues, optimizing system performance, and more.

Our team of experts is available to provide ongoing technical support and assistance. We’ll work with you to resolve any issues and ensure that your phone system continues to operate smoothly.

Your Guide Through Enterprise Communications

Choosing between Cloud and On-Site/Hybrid can be daunting. Dotel simplifies this journey for you. Our team, armed with deep expertise, is poised to recommend what aligns best with your operational blueprint. Whether you’re gravitating towards the vastness of the cloud or the grounded strength of on-site and hybrid solutions, Dotel is your trusted companion.

Cloud Systems: Wildix

UNIVERGE BLUE CONNECT is a cost-effective, business-grade, cloud-based communications solution with: Voice, Mobility, Messaging, Presence, Conferencing, Contact Center and more.

Cloud Systems: Univerge Blue

UNIVERGE BLUE CONNECT is a cost-effective, business-grade, cloud-based communications solution with: Voice, Mobility, Messaging, Presence, Conferencing, Contact Center and more.

Premise / Hybrid Systems: NEC SL2100

The way we do business and the way we communicate is changing rapidly. Mobility has become the norm. Customer expectations have soared and budgets have shrunk. The SL2100 galvanizes your team. In turn, it creates a positive customer experience that generates repeat business.

Premise / Hybrid Systems: NEC SV9100

The SV9100 comes with an unprecedented warranty and future-proof technology that meets the demands of your multi-generational employees. Recognized as having the highest level of customer satisfaction among Unified Communications vendors, NEC also brings you an incredibly smart investment.

The AscenTech Group

Gives us the ability to provide full-service technology solutions, AscenTech Solutions Inc. has partnered with two companies, DoTel Inc. and Shift Creative Solutions Inc. Together as the AscenTech Group, they are able to provide all-encompassing well-rounded solutions for organizations to achieve success.

You’ll be able to find our group of companies at one convenient location, where you can stop by to tackle each project or issue you have with your organization. From computers and phones, to web design and software development, we have you covered.

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Contact Us Today

250.962.8484

Prince George, BC

778.648.2058

Smithers, BC

778.505.2245

Terrace, BC

778.844.0567

Fort St John, BC

236.409.2075

Vanderhoof, BC

236.408.2005

Valemount, BC