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The Ultimate Guide to Apps for UNIVERGE BLUE CONNECT

Quick Links Across This Guide

Desktop and Mobile Application Get Started Guide for UNIVERGE BLUE CONNECT:

New to Connect or looking for some extra tips? Read this guide to learn the basic and some more advanced features to bring yourself up to speed.

Univerge Blue Connect Logo

UNIVERGE BLUE:
CONNECT App Downloads

Univerge Blue Connect has been designed to make it easier than ever to control your call flow and work anytime, anywhere. For the best experience, please download the desktop and mobile applications.

Windows Desktop App

Google Play Store

MacOS Desktop App

iOS App Store

Mobile App Full Setup Tutorial for Android and iOS:

Univerge Blue Connect has been designed to make it easier than ever to control your call flow and work anytime, anywhere. For the best experience, please download the desktop and mobile applications.

Sign In:

Log in to the desktop application. You will be presented with a screen asking you to select your preferred application mode.

Computer Softphone

In this mode, the application will work as its own calling device. You can make, receive, and control phone calls directly through the application. A phone is not required for this option and is great for computer power users or remote working.

Desk Phone Controller

This options allows the application to control your desk phone. You can use the application to transfer, hold, and decline calls that are currently happening via the desk phone. This is a great option if you use a specialised wireless headset, such as Plantronics (Poly), to communicate hands-free.

Application Mode Selection Screen for Connect

Team Chat:

The black navigation bar on the left side of the application has six icons in the top half. The very top icon is the team chat. Click this icon to open the team chat window. 

Send a Direct Message

To send a direct message, click the blue ‘+’ icon next to the search bar. Select direct message and type in the name or email of the other person. Select the recipient, type your message, and press click send or press ‘enter’. 

Univerge Blue Connect Team Chat Window

Creating a Channel

A channel is likened to a group chat for your team. To make a channel, click the blue ‘+’ sign, and select ‘new channel’. You will be presented options for the channel name, description, privacy, and members. The privacy setting allows or prevents other non-current members of the organisation to see the channel and its contents. 

(+) Add New Channel

Add Details / Members

Creating a channel in the messaging window

Formatting Messages

Use the rich text feature to organize and format your messages. If the additional tools appear to be hidden, click the bold “A” icon below the text input box. 

Team chat rich text display

Add emojis and GIFs to chats

Have some fun with coworkers in your messages by adding emojis and GIFs into conversations. Click the GIF icon for the GIF window, and the smiley face for emojis.

emoji chat window

Sharing Files in Team Chat

To share a file in the Connect App team chat, simply click the attachment icon in the chat window that looks like a paperclip. You can also share files to collaborate with your team by finding files in the file explorer window, then dragging and dropping them over the chat window.

Files will remain in the team chat until they are deleted, or until the Univerge Blue Connect license is revoked for that user. Be sure to use the ‘Share’ tab for long-term storage and backup, which will be covered later in this guide.

Filtering Files in Team Chat

If you need to find a file from previous chats, you can select the direct message or channel, then click “Files” in the right tab. You will see all the files within the conversation history appear. 

From here, you can download, share, view, edit, and more. If you ‘Pin’ the file, it will maintain a more prominent position in the chat window, making it easier for other users to find. The ‘Pin’ option is great if you repeatedly need to find the same file.

Video Conferencing

Meet face to face with your team and clients with Univerge Blue Connect’s MEET application. In the left panel, three different tabs show the attendees, chat, and notes. In the top right, options are available for you to record the meeting, lock it, change your background, and more. At the bottom center, you can change mic and camera settings, share your screen, and even send emojis across the screen. The bottom right displays the draw icon, which allows attendees and hosts to temporarily draw on the screen during presentations.

UNIVERGE BLUE MEET Application Download

MEET is included with the CONNECT app but for more advanced features and options such as changing automatic meeting settings, custom branding, scheduling options, and more, download the Univerge Blue Meet Application.

Univerge Blue Meet Logo

Windows/MacOS Desktop App

Google Play Store

iOS App Store

Start a Video Meeting

To start a meeting, you can directly hover over a team member in Univerge Blue Connect and click the video icon. To have a mix of internal and external members, go to the video tab in the Connect app and start your meeting. For advanced scheduling options, download the MEET application coming up in this guide.

Integrations for Meetings

Integrating your meetings and Connect with Outlook or Google calendars allows your to keep up to date. Your administrator for Outlook will need to enable the integration. For the Chrome extension, click the link in the Chrome logo or Visit the Chrome Web Store  

UNIVERGE BLUE SHARE

Univerge Blue file sharing allows for a better collaborative experience across your team. With Share, you can access, manage, store, and securely share files with anyone inside and outside of your organization. This is a great tool for accepting uploads and sending files to download with the options for password protection, restrictions, and more.

UNIVERGE BLUE SHARE Application Download

Download the desktop apps to add file locations to your file explorer in Windows or Finder on MacOS. All files can also be accessed directly in the file tab in the CONNECT app.

Windows Desktop App

Google Play Store

MacOS Desktop App

iOS Download

Sharing Files with Connect Users

To share and collaborate on files with a colleague, simply click ‘Share’ and type in their name or select the user profile. Once shared, the file, or folder and its contents, will be available in the other person’s share tab. Changing the permissions can restrict unwanted user activity for the invited users.

Blue Share sharing files

Sharing Files via Web Links

To share files or folders externally via a web link, click ‘Share’ and then ‘Get Link’. You will see the dropdown of ‘view and download’ which can be changed to view only or upload only. Click ‘Create New Link’ and you will be presented with a new window where you can copy the web link and send to colleagues, clients, or other collaborators.

sharing files via a web link

Password Protecting Web Links

If needing to share a web link like in the previous step but with an added layer of security, you can add a password to protect file access. To do this, finish creating your link, you will see the window that allow you to copy the various links you have created. Rather than clicking ‘Copy Link’, go to ‘Actions’ and click ‘Edit Link Settings’.

In a new window, you will see more advanced settings where you can add or remove passwords on links and set an expiration date too. Click ‘Save’ when finished and copy your updated link to send.

If sharing confidential files, we recommend using strong passwords and never sending both the link and password in the same messaging or platform, if possible. 

If the link expires, users will not be able to access files via the web link, even if they have the password.

password protecting web links in univerge blue share

UNIVERGE BLUE CONNECT CALLING

Univerge Blue Connect calling features within the Connect App provide a powerful way to control your call flow on your computer and mobile app. For standard calls through the desktop app, regardless of application mode, navigate to the calling tab and type in the phone number into the dial pad and click the call icon.

Choosing the Right Application Calling Mode For You

When you first logged in, the CONNECT app had a prompt for selecting softphone calling or desk phone controller functionality. We have devised a table to help you decide on your preference if you have both the desk phone and computer app next to each other.

Changing Application Calling Modes

To change your application mode at any time, click the circular profile logo in the bottom left corner of the CONNECT app. In the next menu that pops up, click ‘Application settings’. Application Mode is the first option in the new window.

Changing application mode in Connect
Application Mode Selection Screen for Connect

How Features Change with Application Modes

Below we have a table that shows you the full details of your calling options based on your application mode selection. For reference, DTMF are the audio tones your phone makes when dialing numbers. If you have any questions on this table, do not hesitate to contact us.

Choosing the Right Application Calling Mode For You

When you first logged in, the CONNECT app had a prompt for selecting softphone calling or desk phone controller functionality. We have devised a table to help you decide on your preference if you have both the desk phone and computer app next to each other.

Changing Application Calling Modes

To change your application mode at any time, click the circular profile logo in the bottom left corner of the CONNECT app. In the next menu that pops up, click ‘Application settings’. Application Mode is the first option in the new window.