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NEC exits On Premise PBX Market

make the move to cloud with Dotel - The #1 Wildix Partner in Western Canada

Hybrid Plans

Switching to Wildix with Dotel’s support ensures a smooth transition with no operational downtime. Embrace the future of communication today.

Important Announcement

As many clients know, DoTel has been a prominent NEC partner for nearly thirty years in the North. These systems proved reliable and flexible and often lasted for many years. Recently, cloud systems have become significantly more popular with our clients, and this has also been the case globally. With that in mind, NEC announced they would leave the on-premises telephone market at the end of 2024 to focus on their cloud telephony product, Univerge Blue Connect.

NEC Exits On Premise Market:

If you have anything you need to add to your system, all licensing and hardware must be ordered before the crucial deadline of December 31st 2024. This is a firm deadline that we must all adhere to.

Despite our requests, NEC has stated that there will be no licensing discounts or extensions. DoTel will continue to support you with regular system changes. Just note that if you require additional licenses in 2025, we cannot assist.

NEC PBX Support Timeline

Product Phase Date Explanation
End of Extended System Protection
4/15/2024
Upon the end-of-life Announcement Date (15th April 2024), Extended System Protection will no longer be able to be purchased.
End of New System Sales
12/31/2024
EON: The product cannot be ordered for new system sales.
End of Add-on Sales
12/31/2024
Add-on sales for hardware (including terminals) or software products (including licenses) and extension of Support and Maintenance services cannot be ordered or fulfilled after this date.
End of Shipment
3/31/2025 (Targeted)
End of Shipment represents the latest target date for shipment of any purchase orders received and/or any new commitments after the Announcement Date (15th April 2024) and before EON/EOA.
End of Support
3/31/2026
EOS represents the end of pre-sales and post-sales technical assistance. Customers cannot receive technical assistance, such as configuration help or NTAC support, once the EOS date is reached.
End of Maintenance
3/31/2026
EOM represents the end of regular software maintenance, e.g., security & bug-fix patches. Customers cannot receive regular software maintenance once the EOM date is reached.
End of Extended Maintenance
Per existing contractual obligation entered into prior to April 15th 2024
EOEM represents the end of technical assistance and software maintenance and is only applicable for customers who purchased SWA contracts prior to the Announcement Date (15th April 2024), with the contract period exceeding the EOS/EOM date.

What's Next?

DoTel has been ahead of the market curve, and we have worked with a modern system that NEC, Toshiba, and Panasonic users will love as much as we do — it’s Wildix. It’s been a great hit with our clients, so much so that we’ve become the #1 partner in Canada and the only Diamond Partner in North America, beating out companies from Toronto, Vancouver, and all over the USA.

Cost Efficiency:

Spreads costs over time, reducing the financial burden of upfront purchases while providing consistent and predictable budgeting.

Familiar Features

We have entirely replicated many features you know and love from the NEC to the Wildix PBX

Hassle-Free Management:

Providers handle installations, maintenance, and upgrades, freeing up internal resources and ensuring optimal performance.

Product Phase Date Explanation
End of Extended System Protection
4/15/2024
Upon the end-of-life Announcement Date (15th April 2024), Extended System Protection will no longer be able to be purchased.
End of New System Sales
12/31/2024
EON: The product cannot be ordered for new system sales.
End of Add-on Sales
12/31/2024
Add-on sales for hardware (including terminals) or software products (including licenses) and extension of Support and Maintenance services cannot be ordered or fulfilled after this date.
End of Shipment
3/31/2025 (Targeted)
End of Shipment represents the latest target date for shipment of any purchase orders received and/or any new commitments after the Announcement Date (15th April 2024) and before EON/EOA.
End of Support
3/31/2026
EOS represents the end of pre-sales and post-sales technical assistance. Customers cannot receive technical assistance, such as configuration help or NTAC support, once the EOS date is reached.
End of Maintenance
3/31/2026
EOM represents the end of regular software maintenance, e.g., security & bug-fix patches. Customers cannot receive regular software maintenance once the EOM date is reached.
End of Extended Maintenance
Per existing contractual obligation entered into prior to April 15th 2024
EOEM represents the end of technical assistance and software maintenance and is only applicable for customers who purchased SWA contracts prior to the Announcement Date (15th April 2024), with the contract period exceeding the EOS/EOM date.

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