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Phone Overview
Keypad Instruction
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Call Managing
Place a Call
- With the handset down, dial the number into the keypad.
- Lift the handset or press the speaker key, and the phone will dial out automatically.
– Press the speaker key to start the call in Speaker Mode
– Press the headset key to use the headset
Call from Phonebook
- Press the Phoneb Soft key or Phonebook key
- Press the Filter Soft key and select a phonebook
- Press the Search Soft key, then type the name/ number
- Press the Enter Soft key to confirm
- Press the Dial Soft key
Call from History
- Press the History Soft key
- Select a colleague from the list
- Press the Dial Soft key
- Lift the handset
Call via Busy Lamp Field (BLF) Keys
- Lift the handset
- Press a BLF key assigned to a colleague/group you would like to call
Answer a Call
Lift the handset or press the Speaker key
Answer a Second Incoming Call
Press the Answer Soft key
Receiving more than one call at a time is possible if the “Call Waiting” feature is enabled in Collaboration Settings -> Features.
Mute the ring of an incoming call without answering
While the incoming call is ringing, press the Silence soft key
Forward a call without answering
- Press Fwd Soft key, dial the number
- Press OK Soft key
Decline a Call
Press the Reject Soft key
Hold or Make a Second Call
Press the Hold Soft key during a call, the caller will hear music on hold
- Press the Resume Soft key to resume the call
If you have several calls on hold, use the Navigation keys to select the call, then press Resume.
Make a second call:
- Press the New Soft key
- Dial a number or press the Select Soft key to search for a contact in History or in Phonebook
Park a Call
To park a call, press the park location button on your desk phone during a call. Press the same park button again to pick up that call from any other desk phone with the button configured.
Transferring
Blind Transfer
Transfer without notifying the person who receives the call transfer:
- Press the Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number
- Hang up or press the Trans Soft key
Press the BLF key configured as “Colleague” or “Call group” during a call
Attended (Warm) Transfer
Transfer with a notification to the person who receives the call transfer:
- Press the Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number and wait for the person to answer
- To complete the transfer, hang up or press the Trans Soft key or the Transfer key
Attended transfer to Phonebook contact/contact from Call history:
- Press the Trans Soft key or Transfer key during a call (the call is put on hold)
- Press the Select Soft key
- Select History / Phonebook and press the Enter Soft key
- Select the contact, press the Dial Soft key and wait till the person answers
- To complete the transfer, press the Trans Soft key or Transfer key again
Attended transfer via BLF keys:
Prerequisite: BLF key “Colleague” or “Call group” (“Direct Transfer” option disabled) must be configured:
- Press the BLF key configured as “Colleague” or “Call group” during a call
- Wait till the second party answers
- To complete the transfer, hang up or press the Trans Soft key
Pick Up a Ringing Call via Buttons
When a colleague or call group receives an incoming call, the associated button on your desk phone will flash and play an audible sound if you select the speaker icon for that function key. To pickup their incoming call, push the flashing button and you will be connected to the caller.
Connecting the Phone
Rear Panel:
- Handset port – Attach the handset using the handset cord.
- Headset port – Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO).
- Internet port – Connect the phone to a PoE Switch using an Ethernet cable.
- PC port – Connect to PC (optional).
- AC power jack – If Power Over Ethernet is not used, connect the phone to AC power using an External Power Adapter and connect the phone’s Internet port (3) to the Internet using an Ethernet cable.
- Ext port (WP480G/WP490G/ WelcomeConsole) – Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WelcomeConsole-EXT (WP490G/ WelcomeConsole).
- USB port (WelcomeConsole) – Connect USB Headset (optional; we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED).
- 2 x USB Type-C ports (WorkForce) – Connect USB Headset (optional; we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED) and WorkForce WiFi Dongle (can be purchased as a HWaaS item).
Status and Notification Icons Overview
WelcomeConsole and WorkForce
| Icon | Explanation |
|---|---|
| Obtaining IP Address |
| Currently provisioning |
| Provisioned and ready to be assigned |
| Online |
| Away |
| Reachable by phone |
| DND (Do Not Disturb) |
| Incoming Call |
| Missed Call |
| Outgoing Call |
| Call on Hold |
| Muted Microphone |
| Speaker Activated |
| Headset Connected |
| The call is established via Opus codec |
| The call is established via SRTP |
| Voicemail |
| Silent Mode Activated |
| CFN: destination number / voicemail
-> Call Forwarding Activated |
BLF and Function Keys
BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change the status of features.
BLF / Function keys must be set by the user in Collaboration Settings -> Function keys or by the PBX administrator via WMS.
For WelcomeConsole, you can set up to 40 BLF keys on each extension module (up to 3 modules are supported).
The Start supports up to 4 BLF keys distributed on two pages. The WorkForce supports up to 16 BLF keys distributed on two pages. The WelcomeConsole supports up to 60 Function keys, including the extension module. Refer to Appendix 1 – BLF keys for detailed information on BLF key distribution for each phone.
List of Function Keys
- Colleague: monitor call status (incoming call / in-call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)
- Park Location: park a call and resume (see the chapter below for more details)
- Line: press to use this line (to place a new call)/ press to make a call with the user’s identity extension (see the chapter below)
- Speed Dial: press to call a speed dial number; additionally, you can set up shortcuts in combination with Feature Codes supported by the system; read Feature Codes notes for more information
- Trunk: monitor the status of the trunk (except for SIP trunks) and place a call via this trunk
- Timetable / Switch / 3 state switch: monitor the status of switch/timetable, press to change status
- Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and typically allows you to answer a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in-call), make a call, transfer a call, pick up a call, check who is calling
- Send DTMF: press to send DTMF tones
- Contact centre: log into Call groups as a dynamic user (see the chapter below)
- Identities: press to change the identity of numbers for outgoing/ incoming calls (see the chapter below)
- Voicemail: press to access shared voicemail of another user (see the chapter below)
Colleague BLF (Busy Lamp Field)
- Monitor user status (available/ DND/ away) (available with min. Essential license)
- press the BLF key to place a call (when idle) or to transfer a call (during a call), to pick up a call (when the monitored user is receiving an incoming call)
Shared voicemail and Call Group notifications manager BLF
The shared voicemail feature allows you to monitor and listen to voicemail messages of other users via a configured “Voicemail” Function key. The feature is disabled by default. To enable it, you can consult a DoTel PBX admin. The LED indicator becomes steady blue when a monitored user receives a new voicemail message. You can listen to/delete/dial the user who left the message.
The Call Group notification manager feature allows users to view missed calls and voicemail notifications for specific Call groups.
Record a Call
During a call, press *1 to start/stop recording the call. The feature code, *1, can be changed by a system administrator. If you face any issues, it is essential to check both user permissions and the correct feature code.
Listen to Voicemail Messages
- Press the Voicemail key to access the graphical Voicemail menu (long press on key “1” on Start / WP480G 2016)
- If requested, enter the first five characters of your password
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Record Personal Voicemail Greetings
Dial *81, enter your passcode if prompted, then press ‘0’ for mailbox options once the prompts start. Your new options include:
- Press 1 to record your unavailable message and follow the audio instructions
- Press 2 to record your busy message and follow the audio instructions
- Press 3 to record your name and follow the audio instructions
Presence Status Monitoring
The following colleague statutes can be monitored:
- “available” (green circle icon)
- “away” (clock icon)
- “dnd” (brick icon)
- Press the Phoneb Soft key or Phonebook Key
- Press the Filter Soft key and select a phonebook
- Press the Search Soft key, then type the name/ number
- Press the Enter Soft key to confirm
It possible to monitor the following colleague statuses via Phonebook:
- “available” (green circle icon)
- “offline” (no icon)
- “busy” (handset icon)
- “incoming call” (arrow icon)
- “away” (clock icon)
- “dnd” (brick icon)
Appendix 1 - BLF Key Distribution for VoIP Phones
Start Phone – 4 BLF Keys across two pages. Use the Navigation keys to move between pages.
WorkForce Phone – 16 BLF Keys across two pages. Use the Navigation keys to move between pages.
WelcomeConsole Phone – 60 BLF Keys in total. 20 keys are on the main screen, and 40 keys are on the extension module. Use the Navigation keys to move between pages on the main screen. It is possible to add multiple expansion modules to a single phone.
In case of any issues with your Wildix VoIP phone, please contact DoTel for support.
Appendix 2 - Call Features
Press the Featur. Soft key from standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):
- Status: Available / DND / Away
- Until (only for DND / Away): Time / Date – set expiry time and date for DND / Away user status
- Activate (only for DND / Away): On / Off – when disabled, call features for DND / Away statuses cannot be changed
- Call type: Internal / External/ Blacklist / Whitelist
- Call reject: On / Off – if enabled, all calls are rejected
- Call forwarding – call forwarding settings
- busy: On / Off – enable / disable call forwarding when busy
- unavailable: On / Off – enable / disable call forwarding in case of no answer
- forced: On / Off – enable / disable forwarding of all calls
You can set the destination for each type of call forwarding: enter the phone number or the value ‘VOICEMAIL’.
- Call waiting: On / Off – enable call waiting to be able to receive more than one call at a time
- Mobility: On / Off – if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings
Ring Tone: select the ringtone
Appendix 3 - Phone Settings
To access Phone Settings, press the Menu soft key from idle:
- Status: view the IP, Mac, and Firmware of your phone
- Backlight settings: set the backlight level of the screen and select the timeout (min – 20 sec, max – 1 hour or Always On), after which the phone’s screen should turn off
- Audio settings: adjust Talk, Tone, Mic, Key, and Ring Volume
Headset Ring Mode: allows you to decide whether the ringtone should be played via Headset or via Handsfree when the Headset is connected
Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either the handset’s microphone or phone’s microphone)
- Network: access to this menu is recommended for the PBX administrator
- Auto-provision: access to this menu is recommended only for PBX administrator
Appendix 4 - Supported Headsets
The Wildix Headsets are compatible with the following VoIP phones: Start, WelcomeConsole, and WorkForce. The available headsets include monaural (WHS-MONO), binaural (WHS-DUO), Bluetooth (WHS-BT), Mono/ DuoLED Wired, and Mono/ DuoLED Bluetooth Wireless.
Third-Party Headsets Compatible with Wildix
To view all headsets that have been tested and approved for use with Wildix, please check the complete compatibility list in the following link: Wildix Approved Third Party Headsets.
Need Wildix Support?
The DoTel helpdesk is available to provide support to Wildix users. Please call us using the number below, send a message through our contact form, or start a chat with one of our representatives.